Policies

Privacy Policy

1. Introduction

At bfills.com, safeguarding your privacy is our top priority. This Privacy Policy is designed to inform you about how we collect, utilize, disclose, and protect your personal information when you browse or interact with our website "www.bfills.com". By accessing and using our website, you agree to abide by the terms outlined in this Privacy Policy.

 

2. Information We Collect

2.1. Personal Information:

a. When you register an account, place an order, or subscribe to our newsletter, we collect personal details such as your name, mobile number, email address, shipping address, and payment information.

b. Your user account information is securely stored and utilized for order processing, communication, and delivering a tailored user experience.

 

2.2. Automatically Collected Information:

a. Upon visiting our website, we may automatically gather specific details like your IP address, browser type, device information, and usage patterns.

b. This data aids us in analyzing website performance, enhancing user experience, and identifying and preventing fraudulent activities.

 

2.3. Cookies:

a. Cookies, small text files stored on your device, are employed to enrich your browsing experience, customize content, and analyze website traffic.

b. You have the option to manage cookie preferences via your browser settings. However, disabling cookies may impact certain features of our website.

 

3. How We Use Your Information

3.1. Your personal information is utilized for the following purposes:

a. Processing and completing orders efficiently.

b. Sending updates on orders, promotions, and newsletters.

c. Enhancing our products, services, and website features.

d. Analyzing user behavior to improve user experience.

e. Detecting and preventing fraud and unauthorized access.

 

4. Information Sharing and Disclosure

4.1. Third-Party Service Providers:

a. Your information may be shared with trusted third-party service providers for order processing, payment processing, and shipping purposes.

b. These service providers are contractually obligated to safeguard your information and utilize it solely for the purposes outlined by bfills.com.

 

4.2. Legal Compliance:

a. We may disclose your information when compelled by law, legal process, or governmental request.

b. This action is taken to safeguard our rights, privacy, safety, or property, or that of the public.

 

4.3. Business Transfers:

a. If a merger, acquisition, or asset sale occurs, your information may be transferred as part of the transaction. We will notify you of any such change.

 

5. Your Options and Entitlements

5.1. Opting Out:

a. You have the choice to unsubscribe from receiving promotional emails by adhering to the instructions provided in each email.

 

5.2. Access and Rectification:

a. You possess the right to access and rectify your personal information. You can amend your account details or reach out to us for support.

 

5.3. Data Storage:

a. We preserve your personal information for the duration necessary to fulfil the objectives specified in this Privacy Policy or as mandated by law.

 

6. Security Protocols

6.1. bfills.com implements security measures that adhere to industry standards to safeguard your personal information.

 

6.2. We utilize SSL encryption for data transmission security and consistently assess and enhance our security protocols.

 

7. Privacy of Minors

bfills.com does not intentionally gather personal information from individuals under 18 years old. Should we discover such data, we will promptly remove it from our records.

 

8. Amendments to this Privacy Policy

We reserve the right to revise this Privacy Policy periodically. Any changes will be published on our website along with the effective date. We recommend reviewing this Privacy Policy frequently.

 

9. Contact Us

If you have any inquiries or concerns regarding our Privacy Policy, feel free to reach out to us at bfillsproductsllp@gmail.com.

 

Thank you for entrusting your information to bfills.com!

 

Terms and Conditions

1. Introduction

Welcome to bfills.com, your online destination for quality honey and value-added products. These terms and conditions outline the rules and regulations for using our website, covering browsing, purchasing, and engaging with our content. By accessing the website, you agree to comply with these terms. Please review them attentively.

 

2. Acceptance of Terms

By accessing the e-commerce website www.bfills.com, you acknowledge and accept these terms and conditions. If you disagree with any aspect of these terms, please refrain from using our website.

 

3. Product Information

3.1. bfills.com endeavors to provide accurate and current product details, including descriptions, prices, and availability. However, we cannot guarantee the accuracy, comprehensiveness, or reliability of all product information on our website.

3.2. We retain the authority to alter or revise product information at any time without prior notification. These adjustments may include modifications to prices, descriptions, or the discontinuation of products.

 

4. Ordering and Payments

4.1. By placing an order on bfills.com, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.

4.2. All orders are subject to acceptance and availability. We reserve the right to cancel orders at our discretion, with a full refund provided in such cases.

4.3. Prices are listed in the applicable currency and include applicable taxes. Shipping costs, if any, will be displayed at checkout.

4.4. Payments can be made using the accepted payment methods listed on our website. Your order will be processed upon receipt of payment.

4.5. We utilize secure payment processing methods to safeguard your financial information. However, bfills.com is not liable for any damages or losses resulting from unauthorized access to your payment information.

 

5. Shipping and Delivery

5.1. bfills.com endeavors to process and dispatch orders promptly. However, we do not guarantee specific delivery times and are not liable for delays caused by third-party carriers.

5.2. Customers must provide accurate shipping information. Any additional charges incurred due to incorrect information will be the customer's responsibility.

5.3. Risk of loss and title for products transfer to the customer upon delivery. For further details, please consult our Shipping Policy.

 

6. Returns and Refunds

6.1. bfills.com acknowledges returns within the timeframe specified in our Returns Policy.

6.2. To initiate a return, customers must adhere to the outlined procedure on our website. Returned items must remain in their original condition.

6.3. Refunds will be processed following the guidelines stated in our Refund Policy. We reserve the right to decline refunds for items that do not meet our return standards.

 

7. Intellectual Property

7.1. All content on bfills.com, such as text, graphics, logos, images, and software, belongs to bfills.com and is safeguarded by intellectual property laws.

7.2. Users must obtain prior written consent from bfills.com before using, reproducing, or distributing any content from our website.

 

8. Privacy

Our Privacy Policy regulates the handling of user-provided personal information. Your use of our website implies your consent to the collection, utilization, and disclosure of your information as outlined in our Privacy Policy

 

9. Limitation of Liability

bfills.com bears no responsibility for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website or products.

 

10. Governing Law and Dispute Resolution

10.1. These terms and conditions are governed by and construed under the laws of the Government of India.

10.2. Any disputes arising out of or in connection with these terms shall be resolved through good-faith negotiations. If a resolution cannot be reached, the parties agree to pursue mediation or arbitration before resorting to legal proceedings. All disputes fall under the jurisdiction of Kannur district.

 

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at bfillsproductsllp@gmail.com.

 

Thank you for choosing bfills.com!

 

Shipping Policy

1. Shipping Methods and Timelines:

1.1. We strive to process and dispatch orders promptly upon receipt of payment.

1.2. The shipping method and timeline may vary depending on the destination and the type of product ordered.

1.3. Customers can expect to receive their orders within 5-12 business days.

1.4. Please note that these timelines are approximate and may vary based on factors such as shipping location and carrier delays.

 

2. Shipping Costs:

2.1. Shipping costs are calculated based on the total weight of the order and the destination address.

2.2. Customers will be provided with the shipping cost at the checkout before completing their purchase.

2.3. Any additional customs duties or taxes incurred during shipping will be the responsibility of the customer.

 

3. Shipping Restrictions:

 

3.1. We currently ship to addresses within India.

3.2. We do not ship to P.O. Box addresses.

3.3. For international orders, customers are responsible for ensuring compliance with their country's import regulations and customs requirements.

 

4. Order Tracking:

4.1. Once an order has been dispatched, customers will receive a shipping confirmation email containing a tracking number.

4.2. Customers can use the tracking number to monitor the status of their shipment through the carrier's website.

 

5. Delivery:

5.1. Deliveries will be made to the shipping address provided by the customer at the time of purchase.

5.2. If the customer is unavailable to receive the delivery, the carrier may attempt re-delivery or leave a notification for pickup at a nearby location.

 

6. Contact Information:

6.1. For any inquiries or assistance regarding shipping, customers can contact our Customer Support team at bfillsproductsllp@gmail.com.

 

Thank you for choosing bfills.com!

 

 

Refund and Return Policy

Our Refund Policy delineates the procedures and principles governing refund processing on our website www.bfills.com, which is integrated with the third-party payment gateway. We are dedicated to ensuring a fair and transparent refund process for all our customers.

 

Return Policy:

1. Introduction

We value your patronage at bfills.com and aim to offer top-notch products and exceptional customer support. This Return Policy delineates the guidelines for requesting refunds on purchases conducted through our website.

 

2. Eligibility for Refunds

2.1. To qualify for a refund, you must fulfill the following conditions:

a. Your refund request is made within the timeframe outlined in Section 3 (Refund Period).

b. The product remains unused, unopened, and in its original condition.

c. You possess valid proof of purchase, such as an order confirmation or receipt from bfills.com.

 

3. Refund Period

3.1. The Refund Period differs based on the product category:

a. Honey: Requests for refunds must be made within 10 days of the purchase date.

b. Value-added Products: Requests for refunds must be made within 7 days of the purchase date.

3.2. Refund requests submitted outside the designated Refund Period will not be entertained.

 

4. How to Request a Refund

4.1. To request a refund, kindly proceed as follows:

a. Reach out to our Customer Support team at bfillsproductsllp@gmail.com within the Refund Period.

b. Include your order number, provide a detailed explanation for the refund request, and attach any relevant documentation.

c. Our Customer Support team will assess your request and assist you further.

 

5. Refund Process

5.1. Upon approval of your refund request, the following steps will be taken:

a. You will be provided with instructions for returning the product(s) to bfills.com.

b. Upon receipt and verification of the returned product(s), we will proceed to initiate the refund.

c. Refunds will be credited to the original payment method used for the purchase.

d. Please allow 7-10 working days for the refunded amount to be reflected in your account.

 

6. Non-Refundable Items

6.1. The subsequent items are non-refundable:

a. Products beyond the designated Refund Period.

b. Products that have been opened, utilized, or are not in their original condition.

c. Perishable goods, including opened honey jars or product containers.

 

7. Shipping Costs

7.1. Shipping expenses, comprising the return cost of the product, are non-refundable unless the return is a result of our error.

 

8. Damaged or Defective Products

8.1. Should you receive a damaged or defective item, kindly reach out to our Customer Support team promptly. We will facilitate either a replacement or a refund, covering any related shipping expenses.

 

9. Changes to this Refund Policy

We retain the prerogative to amend or revise this Refund Policy as necessary. Such modifications will come into effect immediately upon being posted on our website.

 

10. Contact Information

Should you have any inquiries or concerns regarding our Refund Policy, please reach out to us at bfillsproductsllp@gmail.com.

 

We appreciate your choice of bfills.com!