Refund and Return Policy

 

Our Refund Policy delineates the procedures and principles governing refund processing on our website www.bfills.com, which is integrated with the third-party payment gateway. We are dedicated to ensuring a fair and transparent refund process for all our customers.

 

Return Policy:

1. Introduction

We value your patronage at bfills.com and aim to offer top-notch products and exceptional customer support. This Return Policy delineates the guidelines for requesting refunds on purchases conducted through our website.

 

2. Eligibility for Refunds

2.1. To qualify for a refund, you must fulfill the following conditions:

a. Your refund request is made within the timeframe outlined in Section 3 (Refund Period).

b. The product remains unused, unopened, and in its original condition.

c. You possess valid proof of purchase, such as an order confirmation or receipt from bfills.com.

 

3. Refund Period

3.1. The Refund Period differs based on the product category:

a. Honey: Requests for refunds must be made within 10 days of the purchase date.

b. Value-added Products: Requests for refunds must be made within 7 days of the purchase date.

3.2. Refund requests submitted outside the designated Refund Period will not be entertained.

 

4. How to Request a Refund

4.1. To request a refund, kindly proceed as follows:

a. Reach out to our Customer Support team at bfillsproductsllp@gmail.com within the Refund Period.

b. Include your order number, provide a detailed explanation for the refund request, and attach any relevant documentation.

c. Our Customer Support team will assess your request and assist you further.

 

5. Refund Process

5.1. Upon approval of your refund request, the following steps will be taken:

a. You will be provided with instructions for returning the product(s) to bfills.com.

b. Upon receipt and verification of the returned product(s), we will proceed to initiate the refund.

c. Refunds will be credited to the original payment method used for the purchase.

d. Please allow 7-10 working days for the refunded amount to be reflected in your account.

 

6. Non-Refundable Items

6.1. The subsequent items are non-refundable:

a. Products beyond the designated Refund Period.

b. Products that have been opened, utilized, or are not in their original condition.

c. Perishable goods, including opened honey jars or product containers.

 

7. Shipping Costs

7.1. Shipping expenses, comprising the return cost of the product, are non-refundable unless the return is a result of our error.

 

8. Damaged or Defective Products

8.1. Should you receive a damaged or defective item, kindly reach out to our Customer Support team promptly. We will facilitate either a replacement or a refund, covering any related shipping expenses.

 

9. Changes to this Refund Policy

We retain the prerogative to amend or revise this Refund Policy as necessary. Such modifications will come into effect immediately upon being posted on our website.

 

10. Contact Information

Should you have any inquiries or concerns regarding our Refund Policy, please reach out to us at bfillsproductsllp@gmail.com.

 

We appreciate your choice of bfills.com!